How to Get Support

• Chat hours of operation are Monday through Friday from 9:00 am–4:00 pm Eastern Time
  
• You can find security information and system configuration requirements for the chat tool on our FAQ page. You can also view a demonstration of a screen-sharing session.
• We currently only support the latest version of a product and one version back for DeLorme Chat.
  Please Note: Currently DeLorme chat support is in BETA and we cannot guarantee that a technician will be available during the noted hours of operation. If a technician is not available to chat, please e-mail our support staff.

How It Works

1. Simply type your name and a quick question in the boxes below. Then click the Connect button to proceed.
   If a technician is not available to chat, please e-mail our support staff.
2. You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
3. Your support representative will chat with you online to obtain the details of the problem.
4. With your permission, your support representative can view your screen and share control of your mouse and keyboard.
5. You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Welcome to DeLorme Chat Full Name: Please enter your name, type your question in the box below and click the Connect button to proceed.